Senior Manager, Product Operations - Commerce, Data & Identity

Senior Manager, Product Operations

Commerce, Data, and Identity (CDI) provides the core product management functions for areas crucial to Disney's media businesses. These include initiatives and products that power digital commerce, identity, and growth, as well as those that reach uniquely across The Walt Disney Company enterprise, such as messaging and privacy, among others. Additionally, it is responsible for the data engineering, science, and products for Disney Entertainment & ESPN, along with their interconnection with other parts of The Walt Disney Company.

Responsibilities

The Senior Manager, Product Operations position within Commerce, Data, and Identity (CDI) Operations sits at the intersection of Product, Design, Engineering, and Disney's subscribers. The primary responsibility for this role is to serve as the trusted right-hand to CDI's Senior Vice President of Product Management ensuring effective team operations, driving execution of key initiatives, and facilitating change management.

This role will be critical to :

• Serve as the primary point of contact and first line of defense for inbound CDI requests. This includes being seen as a subject-matter expert - handling inquiries, developing action plans, and assisting with the preparation and dissemination of communications
• Build and foster effective working relationships with CDI team members as well as cross-functional partners for increased efficiency and responsiveness in communications
• Partner with back office functions on key activities related to talent management (headcount management), finance (budget management), communications (executive reporting, newsletters, internal team discussions), as well as legal and compliance
• Rationalize business inputs including stakeholder requirements, financial constraints, and engineering resources to determine impact
• Maintain a clear understanding of active and pending requests, projects, timelines, and progress
• Develop, maintain, and execute ownership of assigned projects from concept to completion
• Implement procedures and process improvements to help internal teams run efficiently
• Serve as the primary point of contact and communicator on behalf of Commerce, Data, and Identity

Basic Qualifications