Call Center

Call Center

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to constantly harness your multi-tasking and tech-savvy skills to resolve challenging customer issues including product-related issues, billing, selling products, service inquiries, scheduling appointments and more. The main job function will be spent on answering a high volume of customer calls, which will need to be addressed innovatively, with individualized solutions and a high level of customer satisfaction. The successful candidate will be able to elevate company standards, achieve sales goals and meet customers' expectations. To excel in this role, you will need excellent customer service skills, effective communication skills, sales oriented, enthusiastic, friendly and energetic with a genuine desire to provide outstanding service. We provide comprehensive training on company guidelines, policies, customer service and ample product knowledge.

Job Qualifications

Comfortable in a fast paced and dynamic environment

Exceptional relationship-building skills

Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time

Basic math functions such as addition, subtraction, multiplication, and division

Requirements

High School Diploma or GED

Basic understanding of sales principles and customer service practices

Customer service focus

Solid communication and interpersonal skills

Experience with high volume calls

Proficient in Excel, MS Word, MS PowerPoint

Maintain a presentable and well-dressed appearance

Essential Job Functions

Ensure high levels of customer satisfaction through excellent sales service

Assess customers' needs and provide assistance and information on product features

Remain knowledgeable on products offered and discuss available options

Excellent written and oral communication skills

Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

Team up with co-workers to ensure proper customer service

Greeting customers with a positive demeanor

Non-Essential Job Functions

Keeping the work environment neat and clean.

Ability to work independently and in a team environment with minimal supervision

Ability to organize and prioritize with strong attention to details

Participating in periodic team meetings

Other Duties/Responsibilities

Other duties can and will arise and you should be prepared to take on these challenges openly.

Although the Company has attempted to accurately and thoroughly describe this position, the Company reserves the right to change the same, including to change, add or subtract from the duties outlined, within the sole discretion of the Company, at any time, with or without advance notice.

I have read the above Job Description and feel confident that I can and will perform my job as stated. I also understand that I am required to work with my supervisor toward making this Job Description to have better understanding and clarity so that I may perform my job easier and more efficient. I additionally understand and agree to sign a Non-Compete Agreement, which will be provided to me under a separate written understanding and acknowledgement.

We are people driven. Our number one goal is customer satisfaction. "You take care of the customer and the customer takes care of you."