Medicaid Eligibility Trainer

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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This position is onsite in Topeka, KS

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Hourly rate - $19.82 / hr, which may be below your state's minimum wage.  Please take this into consideration when applying.

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Conducts training classes for employees on use of technology / software, internal policies and procedures, call center processes, and other content related to Medicaid data entry and registration. Will continually measure training needs, gaps in knowledge and curriculum. Will participate in “Train the Trainer” sessions with client partner. Will work consultatively with other trainers, various levels of contact leadership, and client partner. Will work closely with the Training Manger to create and maintain training materials including manuals, job aids and PowerPoint presentations. Will be responsible for ensuring compliance of policy and procedures are consistently applied and maintained. Individual will partner with the supervisor to identify QA trends to provide effective coaching / feedback to agents and eligibility professionals where applicable. Will occasionally perform audits on items worked by employees.

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Essential duties may include, but are not limited to :

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• Prepare, coordinate, and lead training sessions

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About Us

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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated hourly rate for this role is $19.82

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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For US applicants : People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded :   click here to access or download the form.  Complete the form and then email it as an attachment to  FTADAAA@conduent.com.  You may also click here to access Conduent's ADAAA Accommodation Policy.