PSH Case Manager- Families

Job Description

Job Description

Job Title : Permanent Supportive Housing Case Manager

Location : SAMMinistries at 1919 NW Loop 410

Reports To : Manager of Permanent Supportive Housing

FLSA Status : Full-time / Exempt

Approved By : Vice President of Supportive Housing

Approved Date : January 2025

SUMMARY

The Permanent Supportive Housing Case Manager is an experienced, social services professional responsible for providing high-quality, comprehensive, and intensive case management services to chronically homeless families residing in the community. The role of the Permanent Supportive Housing Case Manager is to build trusting relationships with program participants which will enable the participants to maintain housing and reach personalized goals. The Case Manager is dedicated to supporting and empowering participants utilizing evidence-based practices, including a Housing First philosophy, Motivational Interviewing, Harm Reduction, and Trauma Informed Care.

The Case Manager collaborates with a wide range of service providers with the goal of assisting participants to achieve tenancy stability, increase financial independence, connect to wellness resources, and increase community integration. Supportive services are offered to best meet participant needs specifically in the areas of physical and / or mental health disability, domestic violence, and substance use. The overall goal is to maximize housing stability for the participants, and to put measures in place to prevent participants from returning to homelessness.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Provide case management services that facilitate client self-sufficiency and housing retention.
• Ability to build positive and trusting relationships with diverse populations, particularly participants experiencing trauma, homelessness, physical and / or mental health disabilities, and substance use challenges.
• Use evidence-based practices in service delivery, such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing First, and Person-Centered Planning.
• Provide field-based case management services in the areas of, but not limited to : independent living skills, community integration, connection to mainstream benefits, employment services, medical and mental health care, substance use treatment, and all other services needed to support participants in reaching their service plan goals.
• Maintain on-going case load of 15-18 families participating in program by meeting with each participant on a biweekly basis.
• Assist families in developing an Individualized Service Plan. Actively involve participants in the design and delivery of supportive services by ensuring they have an active voice in their goal / service plans. Refer participants to necessary services, and coordinate with other providers to help participants to access services and achieve goals set in his / her plan. Work toward strengthening each participant’s sustainability in permanent housing.
• Conduct crisis assessment and provide appropriate interventions.
• Work in collaboration with property management to help resolve any concerns or issues that may arise with participant to help participant remain stably housed.
• Maintain necessary documentation, reports and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan.
• Plan and participate in community-building activities. Plan regular times to recognize participant achievements, encourage leadership, and implement other ways to help participants recognize and build on strengths.
• Learn and model sound conflict resolution techniques for the purposes of mediating conflicts within the dynamic of participant to landlord relationship.
• Assist with orienting new clients and exiting departing clients, ensuring adequate transition, referrals, and continuity of care.
• Identifies opportunities for volunteers.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

n / a

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Previous case management experience and working knowledge of local resources and social services available are highly desirable. Excellent time management skills and the ability to effectively communicate both orally and written is essential. A valid Texas Driver’s License, a reliable motor vehicle, and liability insurance is also needed. The individual must have a high level of energy, creativity and flexibility.

EDUCATION and / or EXPERIENCE

This position requires a Bachelor’s Degree. Degrees in social work, human services, or other related fields are preferred, but not required. At least 2 years of case management experience, and experience using HMIS is preferred. Extensive work history with at-risk populations and crisis intervention is a must.

LANGUAGE SKILLS

Bilingual (English / Spanish) is preferred.

MATHEMATICAL SKILLS

Basic mathematical skills required to adequately fulfill job duties, including but not limited to the ability to calculate figures and amounts such as addition, subtraction, division, percentages. Budgeting skills are also required.

REASONING ABILITY

Case manager must be sensitive to the dynamics associated with homelessness and at-risk populations. The case manager must possess excellent judgment and the ability to manage crisis appropriately.

CERTIFICATES, LICENSES, REGISTRATIONS

Class C driver's license. Licensed social worker or equivalent licensure desirable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment for this position is primarily indoors, with occasional outdoor activity required for supervision / participation in community events. Operating an agency motor vehicle may also be required on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires some weekend and evening hours. The noise level in the work environment is usually moderate.