Field Application Engineer (Southeast)

Description

POSITION DESCRIPTION :

The Field Application Engineer (FAE) is responsible for supporting customers in all aspects of technical marketing activities and providing post-sales solutions to enhance customer satisfaction and ensure optimal system performance. This role combines technical expertise, problem-solving, and customer interaction to address customer needs at all stages of the product lifecycle. FAE staff are considered technical staff that support ESS, AC modules, and product improvements. The position requires up to 50% travel for business engagements, remote customer support, field troubleshooting, training, and post-sales support. This position reports to the Director of Field Applications or another senior member of management. The candidate must reside in the Southeast Region, preferably in North Carolina, South Carolina, or Georgia.

RESPONSIBILITIES

System Design and Training :

• Support solar system design by interpreting schematics and applying knowledge of low / high voltage systems, electronics, and network devices.
• Train installation companies on Qcells products and provide ongoing support to ensure proper system integration.
• Work closely with the sales team to coordinate and communicate training schedules and resolve installation challenges effectively.

Provide technical support / customer support to channel partners :

Provide Post-Sales Solution Engineering :

REQUIRED QUALIFICATION

Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS :

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

Handling

Reaching

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

Twisting

Bending

Crouching

Balancing

Climbing

Crawling

Kneeling

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.

You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.