Talent.com
Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $1,800+ in other potential bonuses!
Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $1,800+ in other potential bonuses!Maximus • Phoenix, AZ, US
Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $1,800+ in other potential bonuses!

Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $1,800+ in other potential bonuses!

Maximus • Phoenix, AZ, US
1 day ago
Job type
  • Full-time
Job description

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Wednesday, August 27, 2025

City

Phoenix

State

AZ

Country

United States

Working time

Full-time

Description & Requirements

YouTube Video

Location : On-site in Phoenix, AZ

Starting Pay : $19.16 / hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!

Schedule : Limited-Service Full-Time positions available

Site Hours : 24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference and Empower People to Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English / Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work :

  • Competitive Compensation :

o $19.16 / hr base pay + 10% shift differential

o $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals

  • Comprehensive Insurance Coverage : Company-paid medical coverage
  • Tuition Reimbursement : Invest in your ongoing education and development
  • Future Planning : 401(k) with company match
  • Paid Time Off Package : Paid time off, sick leave & 11 paid holidays
  • Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs
  • Work / Life Balance Support : Flexible schedules that meet your lifestyle
  • Career Growth : A supportive environment with career development and promotional opportunities
  • Meaningful Work with Impact : No cold calls, sales, or collections involved!
  • Eligibility requirements apply, ask your recruiter for more details

    • Essential Duties and Responsibilities :

  • Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
  • Calls are basic and routine.
  • Uses computerized system for tracking, information gathering, and / or troubleshooting.
  • Provides feedback when needed, provide input on call trends, processes, procedures, and training.
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
  • Refer calls as required to CSR Lead
  • Maintain up-to-date knowledge of client regulations and policies
  • Report problems that occur via the online system so they can be addressed by the appropriate parties

    • Minimum Requirements

  • High School diploma or equivalent with 6 months of customer service experience.
  • Must be fluent in English and specified secondary language.
  • Must be able to speak and read Spanish fluently
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team - Regular and predictable attendance is required
  • Must participate and certify in internal CCO training to begin this role.
  • Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
  • May be required to work overtime and scheduled holidays.
  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

    • #CCOPhoenix

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Minimum Salary

    19.16

    Maximum Salary

    19.16

    Create a job alert for this search

    Customer Service Representative Bilingual Spanish • Phoenix, AZ, US

    Related jobs
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Lake Havasu City, AZ

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Lake Havasu City, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Speech Language Pathologist (SLP) in Lake Havasu City, Arizona, 86403!. CompHealth exists to make the locums process easier.Not onl...Show more
    Last updated: 28 days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $2,049 per week in Tucson, AZ

    Travel Speech Language Pathologist (SLP) - $2,049 per week in Tucson, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Speech Language Pathologist (SLP) in Tucson, Arizona, 85738!. Travel Rehab : Speech Language Pathology Tucson, AZ.Shift Det...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) in Tuba City, AZ

    Travel Speech Language Pathologist (SLP) in Tuba City, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with Titan Medical Group to find a qualified Speech Language Pathologist (SLP) in Tuba City, Arizona, 86045!. Travel - Speech Language Pathologist.Titan Medical is loo...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) in Tucson, AZ

    Travel Speech Language Pathologist (SLP) in Tucson, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with Titan Medical Group to find a qualified Speech Language Pathologist (SLP) in Tucson, Arizona, 85738!. Travel - Speech Language Pathologist.Titan Medical is lookin...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative - Bilingual Spanish, Healthcare

    Customer Service Representative - Bilingual Spanish, Healthcare

    Maximus • Phoenix, AZ, US
    Full-time
    Customer Service Representative - Bilingual Spanish, Healthcare\n.Description & Requirements\n \n\n.Limited-Service Full-Time positions available. Evening and night shifts have a 10% shift diffe...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $2,317 to $2,539 per week in Tucson, AZ

    Travel Speech Language Pathologist (SLP) - $2,317 to $2,539 per week in Tucson, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Speech Language Pathologist (SLP) in TUCSON, Arizona, 85705!. Job Description & Requirements.School Psychologist (PS...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $2,573 per week in Tuba City, AZ

    Travel Speech Language Pathologist (SLP) - $2,573 per week in Tuba City, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with Windsor Healthcare Recruitment Group, Inc.Speech Language Pathologist (SLP) in Tuba City, Arizona, 86045!. POSITION SUMMARY : The Speech-Language Pathologist I / II ...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $2,080 per week in Tucson, AZ

    Travel Speech Language Pathologist (SLP) - $2,080 per week in Tucson, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Speech Language Pathologist (SLP) in Tucson, Arizona, 85719!. Client in AZ seeking Speech Language Pathologist.We are looki...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $1,850 to $1,907 per week in Flagstaff, AZ

    Travel Speech Language Pathologist (SLP) - $1,850 to $1,907 per week in Flagstaff, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Speech Language Pathologist (SLP) in Flagstaff, Arizona, 86001!. If you're interested in making a significant impa...Show more
    Last updated: 5 days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $2,210 per week in Yuma, AZ

    Travel Speech Language Pathologist (SLP) - $2,210 per week in Yuma, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Speech Language Pathologist (SLP) in Yuma, Arizona, 85364!. In person SLP's needed in Arizona starting ASAP through the end...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $2,347 to $2,419 per week in Phoenix, AZ

    Travel Speech Language Pathologist (SLP) - $2,347 to $2,419 per week in Phoenix, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Speech Language Pathologist (SLP) in Phoenix, Arizona, 85009!. If you're interested in making a significant impact...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $2,279 to $2,350 per week in Maricopa, AZ

    Travel Speech Language Pathologist (SLP) - $2,279 to $2,350 per week in Maricopa, AZ

    AlliedTravelCareers • Maricopa, AZ, US
    Full-time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Speech Language Pathologist (SLP) in Maricopa, Arizona, 85138!. If you're interested in making a significant impac...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Phoenix, AZ

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Phoenix, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Speech Language Pathologist (SLP) in Phoenix, Arizona, 85087!. Interested in this assignment? Or maybe you still have not found wha...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $2,347 to $2,420 per week in Peoria, AZ

    Travel Speech Language Pathologist (SLP) - $2,347 to $2,420 per week in Peoria, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Speech Language Pathologist (SLP) in Peoria, Arizona, 85306!. If you're interested in making a significant impact ...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $1,600 per week in Glendale, AZ

    Travel Speech Language Pathologist (SLP) - $1,600 per week in Glendale, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Speech Language Pathologist (SLP) in Glendale, Arizona, 85304!. Client in AZ seeking Speech Language Pathologist : School Sy...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Tuba City, AZ

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Tuba City, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Speech Language Pathologist (SLP) in Tuba City, Arizona, 86045!. When it comes to finding the perfect locums assignment, sometimes ...Show more
    Last updated: 18 days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Glendale, AZ

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Glendale, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Speech Language Pathologist (SLP) in Glendale, Arizona, 85301!. CompHealth exists to make the locums process easier.Not only will w...Show more
    Last updated: 30+ days ago • Promoted
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Tucson, AZ

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Tucson, AZ

    AlliedTravelCareers • Mesa, Arizona, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Speech Language Pathologist (SLP) in Tucson, Arizona, 85738!. Interested in this assignment? Or maybe you still have not found what...Show more
    Last updated: 30+ days ago • Promoted