Customer Service Representative / HNAS

Job Opportunity At Highmark Inc.

Job Summary : This position operates on the 2nd shift from 1 : 30 pm to 10 pm EST. The role involves resolving standard and occasional non-standard customer inquiries, comments, and concerns through a seamless and positive customer experience.

Essential Responsibilities :

• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities.
• Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
• Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
• Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
• Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
• Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
• Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
• Other duties as assigned or requested.

Education :

Experience :

Licenses or Certifications :

Skills :

Language Requirement (Other than English?) : None

Travel Requirement : 0% - 25%

Physical, Mental Demands and Working Conditions :

Disclaimer : The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Pay Range Minimum : $19.27

Pay Range Maximum : $26.88

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.