Customer Experience Consultant - Volvo Cars of Charlottesville

Job Description

Job Description

Description :

CMA’s Volvo Cars of Charlottesville is looking for a Customer Experience Consultant. Ideal candidates may come from finance, customer service, or sales backgrounds . If you’re motivated, personable, and eager to learn, we’ll provide the training and tools to help you succeed.

Pay : $1,500 biweekly ($39,000 annually) salary plus commission

Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick.

What You’ll Do

• Welcome customers and create a warm, professional first impression
• Listen carefully to understand each customer’s needs and preferences
• Guide customers through financing and purchase options , explaining terms, rates, and available protection plans in a clear, transparent manner
• Assist with completing finance applications and coordinating with lenders
• Collaborate with teammates to ensure a seamless experience from start to finish
• Maintain communication with customers through text, phone, email, and video
• Learn and share expert knowledge about Volvo products and features
• Provide post-purchase support and follow-up to ensure satisfaction

Benefits

Requirements : Qualifications :

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment offers are contingent upon the successful completion of a drug screening and background check.