Business Services Manager

Business Services Manager

Salary $68,000-$70,000 year

Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Business Services Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Overall responsibility for building relationships with current, former and new clients while overseeing activities for the NWPA Job Connect Business Services Team.

Responsibilities

Analyze and understand Labor Market Information

Enter / review / approve / reject pending business folders, contacts and job postings

Review / approve / reject incomplete job postings

Provide website technical assistance

Continually review business opportunities

Contact employers by phone or in person and attempt to schedule face-to-face meetings

Perform initial and follow-up client visits as necessary

Develop and execute a marketing / advertising plan

Interface with other company departments and employees

Provide, as required, target estimates or goals and periodic progress reports

Develop a network for potential business leads

Represent EDSI / NWPA Job Connect / CareerLink at conferences, meetings and selected social functions

Attend Chamber events and other economic gatherings as necessary

Follow up with EDSI / CareerLink employees to ensure that client expectations are met

Enter employer information into all appropriate databases and monitor employer activities

Conduct Job Task Analysis and / or WorkKeys Profiling as requested

Meet performance criteria on a weekly, monthly and annual basis

Identify and follow up on On-the-Job Training (OJT) and Incumbent Worker Training (IWT) opportunities as required

Develop and execute an OJT Plan that meets the employer's needs and individual's skillsets

Monitor progress of the OJT plan and employee participation

Attend required meetings and apprise staff of discussions and outcomes

Address human resource and staff concerns

Ensure that staff and program resources are being utilized appropriately

Provide positive vision for required changes during program operation

Utilize positive communication techniques to resolve issues

Communicate with staff to incorporate appropriate concepts / suggestions

Qualifications

Bachelor's degree in business, education, training, human resources, liberal arts or related area is preferred

Marketing and sales experience preferred

Customer service experience required

Must be comfortable making presentations to large groups of people

Must be proficient in Microsoft Office applications

A valid driver's license & clean driving record required

Bring your expertise to EDSI and live our values every day : Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.