IT - Service - Lab Computing Analyst

Job Description

Pay range : 25-32 / hr

• depending on experience

Summary :

Supporting end client J& J with all tech related enquiries and IT support.

Daily Responsibilities / Job Description :

typically integrated with instrumentation

Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

Manage On-boarding, retirement and relocation of equipment

Analyze, identify, and implement enhancements, upgrades and / or solutions to improve the overall support of the desktop platform in a timely manner

Ensure adherence to client's corporate policies through periodic reporting and compliance programs

Act as the technical support contact for instrument vendor

Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams

Provide technical support for new system validations and change management efforts

Submit weekly Engineer reports to the team lead by COB on the last business day of the week

Act as client Liaison for software / hardware related inquiries

Provide support across all practices as required

Act as the technical expert to handle escalations and be a mentor to junior team members Provide back up to team leads as required

Demonstrate appropriate use of office equipment / software after training

Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Equal Opportunity Employer : We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.

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