Technical Support Training Specialist

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Supports Operations Maintenance training and METROs bus fleet through technical, mechanical and diagnostic software utilized for advanced and accurate electronic engine, HEV, BEV, and related bus equipment diagnosis and repair. Responsible for the issuance and transfer of diagnostic laptops and current software, troubleshoots technical issues and trains maintenance personnel on use. Delivers training to include onboarding, use of the technology, and selected maintenance topics. Stays abreast of industry trends and new technologies. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties

• Troubleshoots problematic issues related to diagnostic laptop software and / or related hardware interfaces. This occurs on-site at the various garages, and at various hours given Maintenance delivers service 24 / 7.
• Provides training in the use of various diagnostic software packages and related hardware interfaces to bus maintenance personnel. This training could be as a group and / or one-on-one.
• Uploads content, schedules training, assists with LMS Safety courses and New Hire Training, produces reports and maintains training records for all maintenance personnel within the Learning Management System.
• Liaises with IT in the maintenance of diagnostic software license renewals on laptops.
• Coordinates the replacement of diagnostic laptops due to physical damage, a hard-drive crash, upgrades and requested laptop increases by BOFs and Support Vehicle management.
• Attends technology training in the areas of Powertrain, Multiplex Systems, HVAC, Hybrid Electric Vehicles - HEV, Battery Electric Vehicles - BEV, Compressed Natural Gas Vehicles - CNG, ABS / Traction Control, E-Stroke, GM GDS2, Ford IDS, etc. Delivers this training to maintenance personnel.
• Conducts classroom and shop instruction to METRO maintenance employees as required.
• Provides excellent customer service to METRO internal and external customers.
• Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agencys Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job-related duties as assigned.

Pay Range : $68,000 - $89,300

Education Requirement

High school diploma or GED is required. Associate degree in Electronic Technology or related field is preferred.

Years & Experience Required

Minimum five (5) years experience in the use of vehicle or bus maintenance diagnostic software. Experience with Hybrid Electric Vehicle / Battery Electric Vehicle bus technology is required. Classroom training experience and experience in the transit industry is preferred.

Knowledge & Skills Required

A valid Texas Drivers license is required and must meet METROs motor vehicle records requirements. Ability to learn and support new and rapidly changing technologies. Ability to research solutions or information regarding technical issues. Broad understanding and knowledge of transit bus applications and maintenance. Strong knowledge in electronic engine and transmission controls, ABS brake systems and the various multiplex systems used on the bus fleets. General knowledge of the ASE Automotive Service Excellence program. Strong working knowledge of PCs and related software.

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and / or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and / or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

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