IT Support Specialist

IT Support Specialist

Cypress Creek Renewables is powering a sustainable future, one project at a time. We develop, finance, own and operate utility-scale and distributed solar and storage projects across the country. Fostering a diverse group of innovative thinkers from all backgrounds, Cypress people are drawn to work in a purpose-driven organization. We hope you will join us.

Overview

The IT Support Specialist plays a vital role in ensuring smooth technology operations across the organization. This position provides hands-on support to all employees, contractors, and interns by resolving help desk tickets, managing hardware and software assets, and supporting company systems and collaboration tools. The role ensures that users have reliable access to the technology and equipment they need to perform their work effectively.

Responsibilities

Help Desk & Technical Support

• Respond to and resolve IT support tickets for all employees, contractors, and interns.
• Provide troubleshooting and resolution for hardware, software, and connectivity issues.
• Deliver excellent customer service and maintain detailed documentation of issues and resolutions.

Hardware Setup & Asset Management

Software & Application Support

Collaboration & Facilities Support

Mobile Device Support

Education & Experience Required

The preferred location for this role is Durham, NC. Our team operates on a hybrid schedule, with in-office schedule of four days per week.

Benefits

Cypress Creek Renewables is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to providing a workplace that is inclusive and values diversity, and we encourage candidates from all backgrounds to apply. Please be aware of recruiting scamsofficial communications will only come from @, we will never request personal or financial information, and any suspicious activity should be reported to HR@.