Quality Manager

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Position Summary

The jobholder is responsible for the implementation, management and improvement of the quality management system at BMZ USA. They must sustain processes for continual improvement, develop methods for preventing failures in the manufacturing process and take a leadership role in problem solving processes for cross functional teams.

The jobholder is also responsible for managing and processing all supplier and customer complaints at BMZ USA. They will be the primary point of contact for quality related issues. This includes, but is not limited to introducing, coordinating and monitoring of corrective actions. The jobholder also has to manage the service activities and report the Quality KPIs to management.

Essential Functions

• Build strong, working relationships with major stakeholders, such as customers, suppliers and in-house development teams, to ensure complete and transparent communication and support
• Manage BMZ USA's Quality Management System (QMS) and ensure compliance with all relevant certifications (i.e. ISO 9001)
• Create, analyze and evaluate quality concepts depending on customer requirements, supplier expertise and ensure quality standards are met within the new product development process
• Execute sampling with application of QM techniques, APQP with FMEA, Control plan
• Execute / moderate FMEA's including tracking measures and presentation to the customer
• Create and evaluate control plans in the sample and series phase
• Create specifications for parts sampling from suppliers
• Counter measure of samples (e.g. PPAP Sample, FAI Sample)
• Assist with new product introduction, including representing the customer, supporting and managing pre-production trial runs and first off sample approvals
• Promote the use for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis
• Coordinate and report quality or improvement projects, including leading quality meetings
• Process complaints through the use of advanced quality concepts, such as 8D methodology, seven tools of Ishikawa and the 5 Why process
• Investigate faults and determine extent of potential recall
• Report findings to the customer (root causes, containment measures and corrective actions)
• Evaluate the root cause of a complaint and ensure continuous improvements are created and completed.
• Manage, create, and coordinate customer and supplier PPM (Parts per Million), cost recovery and key performance indicator (KPIs)
• Maintain records to oversee the recording of information by others to ensure engineering drawings and documents are current and that engineering related production problems and resolutions are documented
• Perform training of quality related topics
• Other duties as assigned by the Director of Operations

Essential Skills And Experience

Valued But Not Required Skills And Experience

Reporting To This Position

Benefits

Physical Demands And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, fingers, handle, or grasp; reach with hands and arms; stoop, kneel, crouch or crawl; and talk and hear. Vision abilities required. The employee may be required to occasionally lift and / or move up to 50 pounds.

Working hours are 8 : 00 am to 5 : 00 pm EST., Monday through Friday; occasional overtime and weekend hours may be required. The noise levels in some manufacturing facilities frequently may exceed the normal dBA. Work conditions may include elevated noise levels requiring hearing protection. While performing the duties of this job, the employee may be exposed to some mechanical parts, fumes or airborne particles, and risk of electrical shock.

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