Receptionist / Order Entry

Job Description

Job Description

Lift Solutions Holdings provides end-to-end industrial lifting solutions. We offer rigging and other lifting equipment, as well as OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes.

Position Summary

The Receptionist / Order Entry will be responsible for receiving visitors, handling all customer inquiries, concerns, and orders.

Duties & Responsibilities

• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times, in person and via email.
• Acquire thorough knowledge of product line and services.
• Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
• Invoicing
• Receive, sort, and distribute daily mail.
• Order front office supplies and keep inventory of stock.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Thorough knowledge of company policies and procedures.

Education & Qualifications

Physical Ability Requirements