Remote Customer Service Representative - Bilingual

Customer Experience Representative

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Job Duties and Responsibilities

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience. $15.00 + .50 / hr Language Differential. Earn an additional $2 / hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What you'll be doing :

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues

What's in it for you :

Skills, Experience and Requirements

High school diploma or GED. Six months of related customer service and troubleshooting experience and / or training. Flexible to work shifts that might include evenings, weekends, or holidays. Smartphone or device with active data network connection. Fluent in English and Spanish. Pre-employment screen. Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings.

Skills proven to help you thrive : Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity. Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire.

EchoStar will provide all initial equipment required to perform the role aside from home internet! A EchoStar-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of EchoStar. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. EchoStar recommends that you maintain a backup / spare of each item to avoid downtime.

Required Accessories :

Dedicated home office workspace with :

All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by EchoStar, except where required by law.

Compensation : $15.00 / Hour

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact careers@echostar.com.