General Manager

Surv builds stronger communities through social responsibility. By bridging social gaps, elevating workers, and meeting the needs of our customers and communities, all workers at Surv take pride in the way we serve the communities we operate in. Surv connects an aging population with local workers to complete honey-do lists through a monthly Surv+ membership and offers one off odd job scheduling.

About the role :

The General Manager (GM) is responsible for running day-to-day operations and guiding general business strategy, among many others.

What the day to day looks like :

It looks different everyday!

Oversee the assigned community(ies) operations

Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Oversee people, including meetings, talent acquisition, performance, training and development, work planning, develop work schedules, timesheet and time off approvals

Manage the communities budgets, reports and KPI’s

Address escalated issues with customers

Manage community outreach programs

Research and implement new directives for business growth and prosperity

Local marketing management

Local worker retention efforts. This includes, but not limited to, organizing quarterly culture events for the assigned local community(s), promoting a fun and high performing culture at all times, alignment with the mission and core values of the organization.

Things we are looking for :

Alignment with our Mission and Core Values : Agape, Community, Growth Mindset, Finish Strong, and Full Life

Handy person skills for any necessary field work

Strict confidentiality

Must maintain deadlines

Must comply with all Federal, State, and Local regulations

Excellent leadership skills

Ability to communicate effectively and in a professional manner with team members across various departments

Ability to think critically for extended periods of time

Strong problem solving and analytical skills

Ability to interpret operational / financial reporting, ability to apply concepts of basic algebra and geometry.

Ability to motivate others to their best potential

Business storytelling skills

An example of what others should mirror within the organization

Requirements :

• At least 2 years of experience in home service industry.
• At least 5 years of management, supervisor, or senior leadership role experience.
• Bachelor’s degree in business, accounting, or other similar science preferred, but not required. Equivalent experience in years may be substituted.
• Must have a smartphone and laptop. (A laptop may be able to be leased from Surv.)
• Driving in the local community will be required in this role. A valid driver’s license, automobile registration, and proof of insurance on personal vehicles used for business must be presented to the HR department.
• Bending, stooping, reaching, and lifting items upwards of 50 pounds on occasion

Compensation & Benefits :

Full time employment status

Compensation : Starting at $55,000 annually (DOE) + quarterly bonus on community profit

Hours : M-F, occasional Saturdays when needed

Paid holidays

Medical insurance and other benefits

PTO

We have a learning culture at Surv

Strong working relationships with teams

Why join Surv?

We are a team that genuinely cares about each other and the meaningful work we’re doing. Our desire to build stronger communities permeates all we do. Join us to both build community and become a part of one.

Surv is committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. We embrace and celebrate diversity. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Should you need assistance applying because of a disability, please respond to the recruiter with your accommodation request.

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