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Benefit Specialist - Washington DC

Benefit Specialist - Washington DC

Globe Life AIL - McQuade OrganizationWashington, DC, US
6 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Full-Time Entry-Level Position – Customer Service Experience Wanted!

Are you a strong communicator with a passion for helping others?

Do you thrive in fast-paced, team-driven environments?

Due to an increased demand for our services, we are actively seeking full-time  Customer Care Specialist  with soft sales experience to join our growing team!

Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families.

Qualifications :

  • You’ll love this job if you’re : 🗣️  An advocate  – You care deeply about the customer experience and stop at nothing to deliver value. 🧠  A creative problem solver  – You can think outside the box and find the best solution using available tools. ✍️  A wordsmith  – You’re clear, concise, and approachable in both written and verbal communication. 🤝  A helper  – You’re patient and understanding, committed to creating positive interactions. 📋  An organized multitasker  – You juggle tasks with ease and maintain high productivity. 👥  A team player  – You’re collaborative, supportive, and enjoy helping your colleagues succeed.

Responsibilities :

  • Serve as the  first point of contact  for customer support (primarily via email, phone, and live chat).
  • Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
  • Update and maintain accurate support documentation and FAQs.
  • Collect and route customer feedback for internal improvement.
  • Demonstrate perseverance and empathy in resolving client concerns.
  • Learn continuously and share your knowledge with teammates.

    • What We’re Looking For :

  • Excellent  written and verbal communication  skills.
  • Commitment  to working hard to grow.
  • A  customer-first mindset  with a strong desire to assist others.
  • Previous  customer service or soft sales  experience is a plus.
  • Comfort with  live chat, email communication, and CRM platforms .
  • Ability to learn quickly, stay organized, and handle multiple priorities.
  • A positive attitude and a growth mindset – we value coach ability over perfection! 🎯  Don’t meet every qualification?
  • Tell us in your application how your unique skills make you a great fit.

    • What We Offer :

  • 💵  Weekly performance-based pay and bonuses 🩺  Health, life, and retirement benefits 🚀  Merit-based promotions  and opportunities for advancement into leadership roles 🤝 A  supportive, team-oriented culture  that values your growth Ready to make a real impact while building a long-term career?

    • Apply today to join a team that values passion, purpose, and people.   Powered by JazzHR

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    Benefit Specialist • Washington, DC, US