Application Support Engineer

Ztek ConsultingSpringfield, MO, US

1 day ago

Job type

Full-time

Job description

Job Role : L2 Application Support Engineer - WebSphere Commerce Suite 8.x

Location : Springfield, MO

Job Description :

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Technical Skills :

3-5 years of experience in application support or technical support roles
2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux / Unix systems and command line operations
Knowledge of web technologies (HTTP / HTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience :

Proven experience troubleshooting e-commerce application issues including but not limited to :

o Order processing and payment gateway failures

o Shopping cart and session management problems

o Product catalog and inventory synchronization issues

o Cache invalidation and performance optimization

Experience with scheduled job monitoring and batch process management

Knowledge of feed file processing and data integration workflows

Understanding of multi-tier application architectures and component interactions

Operational Skills :

Experience with incident response and issue resolution

Knowledge of ITIL processes including incident, problem, and change management

Ability to work in 24x7 shift-based support environment

Experience with escalation procedures and vendor support coordination

ABOUT Ztek :

Website : www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Ztek Consulting | Talent Matters

Ztek is a minority and woman-owned business enterprise that provides customized talent management solutions for clients.

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Application Support Engineer • Springfield, MO, US