Sr. Workplace Experience Coordinator

Sr. Workplace Experience Coordinator

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of Key Center and Skyline Tower. This job is part of the Workplace Experience function. They are responsible for providing premier customer service to the clients and visitors of the designated buildings.

• Management of all amenity spaces which includes : Key Center Amenity Spaces - club room, boardroom, lounge, REV Fitness center, Golf center, and outdoor plaza Skyline Amenity Spaces - Outdoor plaza, gym, food truck activation
• Lead all aspects of the amenity spaces and TX / CX programming offerings at the building, from contract / booking to execution.
• Implement CBRE RISE hospitality standards and resources that guide operational teams in how to deliver best-in-class service to reflect the Kilroy brand.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Develop vendor partnerships with the intention of cost saving efforts. Handle negotiations for contract services. Confirm that all vendors have current and adequate proof of insurance and contractual documentation.
• Oversee programs run by third party vendors. This includes handling food delivery, organizing events, coordinating transportation, or mail distribution. Ensure all invoices for business services are billed.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Encourage collaboration and alignment among various parties to achieve successful events.
• Drive amenity usage and retail activation at both properties.
• Responsible for programming and leading community events coordination, signage, vendor contract processing, and communication notices. Leverage best practices and industry experts to enhance the type and quality of events being delivered at the properties.
• Research and identify Pop Ups program that drives community engagement, generates revenue, and supports the asset and tenants.
• Update and handle the master calendar of property programming - carefully balancing the mix of owner-sponsored, community, pop-ups and tenant related events.
• Support the maintenance of the mobile building app, ensuring content strategies align with the vision of the Kilroy brand, programming is communicated, and Kilroy Perks are available for tenant use and to support leasing tours.
• Deliver monthly Owner-approved report that includes an overview of time spent at each asset, property and tenant events, amenity space utilization, community event engagement, Kilroy branding efforts, leasing engagement, mobile app utilizations, Kilroy Food and Beverage utilization, upcoming events, and other relevant data.
• Role may require oversight of after-hours events.

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE : CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments : Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Employment Opportunity : CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations : CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).