Records Management

Job Description

Job Description

We are looking for a dedicated Records Management associate to join our team on a long-term contract basis in Rockford, Illinois. In this role, you will play a key part in managing repair purchase orders, ensuring customer satisfaction, and maintaining contractual compliance. This is an exciting opportunity to collaborate across multiple departments and contribute to the efficiency of our operations.

Responsibilities :

• Serve as the primary contact for addressing issues related to assigned orders.
• Oversee repair purchase orders from commercial airline customers, including customer communication, quoting, shipment coordination, and invoicing.
• Ensure compliance with contractual obligations, such as asset reporting, service level agreements, on-time delivery, and avoiding turn time penalties.
• Prepare and deliver status updates and reports to keep stakeholders informed.
• Coordinate with various teams, including Manufacturing, Quality, Engineering, Program Management, Shop Supervision, and Customer Support to meet operational objectives.
• Support customer service by addressing inquiries and resolving challenges promptly.
• Drive continuous improvement initiatives to enhance processes and efficiency.
• Collaborate with field service representatives to maintain alignment with customer needs.
• Monitor and optimize workflows for shipping and invoicing to ensure seamless operations.
• Maintain accurate records and documentation related to purchase orders and contractual agreements.Reco
• Minimum of 2 to 4 years of experience in customer service or account management.
• Must be eligible to work in the U.S. to comply with program and contract access regulations.
• Familiarity with commercial or military contract administration processes.
• Proven experience in customer service roles with a focus on delivering high-quality support.
• Understanding of continuous improvement principles and tools.
• Strong skills in managing purchase orders, invoicing, and asset reporting.
• Ability to collaborate effectively across departments and functions.
• Excellent communication and organizational skills to handle complex workflows.