Client Happiness Servicing Associate

Client Happiness Servicing Associate

Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast. We build tools that help people feel in control of their financial future, including : private student loans, student loan refinancing, and scholarships. Earnies are committed to helping students live their best lives, free from the stress of student debt.

As the Client Happiness Servicing Associate, you will :

• Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone. Provide accurate information, resolve concerns, and offer repayment guidance with empathy and clarity.
• Identify and proactively promote and cross-sell company products to eligible customers during servicing calls, contributing to overall business growth targets.
• Assist clients with payment arrangements and commitments. Encourage on-time payments, explain available relief options, and guide customers through necessary documentation and follow-ups.
• Collaborate with internal teams to address client needs. Educate customers on loan processes, repayment options, and company products - promoting additional offerings during service interactions when appropriate.
• Maintain clear and professional records in client systems. Research inquiries using internal / external tools and coordinate with other departments for timely and effective resolution.

About You :

Even Better :

Where :

This role will be based in the US.

A little about our pay philosophy : We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future. Pay Range $47,000$60,000 USD

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including :

What Makes an Earnie :

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for. Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.