Server

Job Description

Job Description

Description :

GENERAL POSITION SUMMARY : Provide exceptional food and beverage service that exceeds the guest’s expectations. Create a memorable experience for guests using refined guest service skills. Have a clear understanding of our service standards and meet these expectations daily. Exhibit complete knowledge of food, beverage, and services the Space Needle provides.

ESSENTIAL FUNCTIONS :

• Follows Steps of Service and Timing Guidelines, maintain proper server etiquette, and always approach all guests with positive, courteous attitude as outlined in the service module.
• Exhibit complete knowledge of food and beverage offerings.
• Knows and is responsible for Engaging, Merchandising, Excellence & Proficiency, and Teamwork standards.
• Complete all required set-up under the direction of the management team including, but not limited to, section and room detailing prior to opening.
• Ensure food / beverages are served at the proper temperature with correct presentation.
• Ensure guest satisfaction throughout dining experience.
• Maintain side work duties throughout shift. Work clean.
• Water, clear, reset and otherwise maintain personal section. Assist other servers and mixologists with the same tasks when able.
• Responsible for delivering all food and beverage to personal section. Responsible for helping to deliver food and beverage to team member’s sections when possible.
• In depth knowledge of the products and recipes that we serve including food, cocktails, spirits and wine.
• Provide Service Recovery at all times regarding guest and co-worker interactions.
• Complete all assigned closing duties as defined and / or when assigned by a manager.
• Will check out with manager before clocking out to ensure competition of daily job duties.
• Perform any other duties deemed necessary by management.

OTHER RESPONSIBILITIES :

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED :

Full Time, Union Represented, Hourly Position

Hourly Rate : $21.76- $21.76 / hour (+ tips)

Benefits include :

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.

Requirements :