Customer Service Coordinator

Customer Service Coordinator

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

This position offers up to $17 / hr., full benefits, competitive PTO, and remote Fridays after training.

Job Description

This role is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.

Primary Job Functions :

Customer Experience :

• Fields customer questions and concerns in a professional manner utilizing all resources available
• Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
• Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
• Provides customers with production and service information
• Schedules customer installations according to established processes
• Makes post-installation follow up calls ensuring the installation experience was one that delights customers
• Routes customer calls to appropriate department or resource
• Keeps informed of new processes and policies

Product Sales :

Maintains complete and accurate records :

Contact Center Team Partnership :

Requirements :

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.