Subscription & Contract Management

Job Description

Job Description

About Hoskinson Health & Wellness Clinic

Hoskinson Health & Wellness Clinic is a newly founded, team-based, physician-led, comprehensive health and wellness clinic located in the beautiful community of Gillette, Wyoming .

Our organization was created to provide proactive, patient-centered healthcare resources to meet the growing needs of our community.

Company Mission & Philosophy

Hoskinson Health & Wellness Clinic is owned and operated by physicians united in their commitment to address long-standing gaps in the healthcare system.

Our mission is to help patients live better, healthier lives by delivering comprehensive, coordinated care through a diverse team of specialists and support staff.

We believe that patients are more than their diagnoses and deserve access to education, resources, and time with their care team.

To ensure this mission is met, we :

Integrate advanced, effective technology.

Encourage collaboration among providers and support staff.

Maintain lower patient volumes to allow for more meaningful, personalized care.

Job Summary

The Subscription & Contract Management Specialist is responsible for managing the end-to-end lifecycle of customer subscriptions and service contracts .

This individual coordinates with Sales, Legal, Finance, and Customer Success to ensure contracts are accurately drafted, subscriptions are tracked and renewed, compliance is maintained, and revenue is optimized.

The ideal candidate is highly organized, analytical, and collaborative — with a strong understanding of contract management, subscription models, and customer relationship processes.

Supervises

This position does not supervise other employees.

May serve as a team lead or project coordinator for cross-functional efforts involving Sales, Billing, or Legal.

Key Responsibilities Contract & Subscription Management

Draft, review, and manage customer contracts and subscription agreements, including renewals, amendments, and terminations.

Maintain and monitor a contract / subscription database or system , ensuring renewals, upsells, and expirations are tracked proactively.

Collaborate with Sales and Legal to ensure contract terms align with company policy and risk tolerance.

Coordinate with Finance and Billing to ensure accurate invoicing, revenue recognition, and compliance.

Data & Reporting

Analyze subscription metrics such as renewal rates, churn, and contract terms to provide insights to leadership.

Prepare monthly and quarterly reports on contract health, renewal performance, and revenue trends.

Compliance & Process Improvement

Ensure adherence to regulatory and internal audit standards related to contracts and subscriptions.

Develop and document contract management procedures and best practices.

Drive workflow improvements, automation, and system enhancements for contract administration.

Customer Support & Collaboration

Serve as a central point of contact for internal and external stakeholders on contract-related inquiries.

Handle customer subscription lifecycle events including onboarding, renewals, upgrades / downgrades, and cancellations.

Maintain clear communication with cross-functional teams to ensure seamless contract execution and customer satisfaction.

Education, Certifications & Licensure

Required :

Bachelor’s degree in Business Administration, Finance, Legal Studies, or a related field , or equivalent work experience.

Preferred :

Certifications such as :

Certified Commercial Contracts Manager (CCCM)

Subscription Management Certification (where applicable)

Strong knowledge of contract law, subscription business models, and SaaS / licensing principles.

Experience

Required :

3–5 years of experience in contract management, subscription lifecycle management, or similar roles.

Proven success working with Sales, Legal, and Finance teams in a cross-functional environment.

Experience analyzing subscription metrics and supporting renewal performance.

Preferred :

Experience with contract or subscription management systems (e.g., Salesforce CPQ, Icertis, ContractWorks, Zuora).

Background in SaaS, technology, or recurring-revenue business models.

Required Skills & Abilities

Exceptional attention to detail and organizational skills.

Strong written and verbal communication; ability to draft and interpret complex contracts.

Analytical mindset with proficiency in data reporting and trend analysis.

Skilled in negotiation and risk management of contract terms.

Proficient in Microsoft Office (especially Excel) and familiar with CRM or contract systems.

Ability to manage multiple contracts simultaneously and meet deadlines.

Collaborative, customer-focused, and solution-oriented approach.

Why Join Hoskinson Health & Wellness Clinic

Be part of a mission-driven organization improving access to high-quality healthcare in Wyoming.

Collaborate in a supportive, forward-thinking environment that values growth and innovation.

Competitive salary, 100% employer-paid health insurance , and generous benefits.

Professional development and continuing education support.

Opportunity to shape systems and processes within a growing organization.

The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and all services, programs, and activities. To request accommodation during the application or interview process, contact Human Resources at (307) 387-9850 .