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Service Manager
Service ManagerRichardson Bike Mart • Fort Worth, TX, US
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Service Manager

Service Manager

Richardson Bike Mart • Fort Worth, TX, US
25 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Summary

Hiring an experienced Bike Shop Retail Service Manager. A passion for cycling, knowledge of bicycles, motivated sales driver, and a proactive and problem solving attitude are qualities at the top of our list!
In this job you will
  • Manage the bike shop's service department with exceptional leadership and dedication to providing the highest quality retail experience.
  • Manage the intake of customers bikes into the service department utilizing Bike Mart's check in process.
  • Manage a group of service technicians to ensure highest quality of repair work.
  • Delegates repairs to ensure deadlines are met.
A great fit is:
  • Team Player - works well as a member of a team or group, willing to help wherever needed to move the team forward.
  • Servant Mentality - serve first mindset, empathy, listening, and humility
  • Honesty - truthful, fair and sincere

Bike Shop Service Management experience preferred. Riders and enthusiasts preferred. Open to all ages and levels of experience.

Duties

Duties include but are not limited to:
  • Hire/develop service tech’s
  • Develop and mentor service employees.
  • Set clear expectations to service staff to help them understand what is expected of them.
  • Provide training/support for staff to help them meet expectations
  • Evaluate staff to help them understand where they are in meeting expectations
  • Work with buyer to ensure appropriate products are in stock when needed.
  • Manage the hours of staff, balancing OT hours, getting the work done and maintaining energy and morale of staff.
  • Works with Sales staff to make ready new bicycles.
  • Helps create and maintains a positive environment and relationship with sales staff to communicate make ready’s and sales specific needs.


Requirements

Requirements include but are not limited to:
  • 2+ years of bicycle retail management experience.
  • 1-3 years of experience in bicycle service.
  • High level of organizational ability; exceptional written and spoken communication skills.
  • Detail-oriented and able to manage multiple projects simultaneously.
  • Enthusiastically embraces the concept of serving the customer and providing an exceptional retail experience.
  • Is capable of safely lifting and carrying 25lbs on a regular basis.
  • Availability to work a flexible schedule based on business needs, including evenings and weekends
  • Is intrinsically self motivated, positive, and friendly; able to work both independently and as a member of a team; and thrives in a dynamic, fast-paced environment.


Nice To Haves

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:
  • Microsoft Excel
  • Bicycle Repair tools
  • Training and Coaching/Development experience
  • Sales Strategy formulation experience


Benefits

Other benefits to include but are not limited to
  • Paid Time Off
  • Health, Dental, Vision, Short and Long Term Disability Insurance
  • Generous employee discounts
  • Competitive pay
  • 401k
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Service Manager • Fort Worth, TX, US

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