Customer Service Representative

Join Our Team - Find Your Future!

Highly competitive compensation and industry leading benefits- paid weekly! + Health insurance premiums as low as $6 for full time employees! + Dental insurance and vision insurance + Company provided life insurance, short-term and long-term disability + 401(k) plan with company match + Paid time off and paid holidays + Tuition assistance for employees and scholarships available for employees' children + Discounts on our products and services + Opportunities for growth throughout our footprint.

Position Summary

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions

• Courteously answer incoming telephone calls and assist walk-in customers.
• Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer related input and other clerical tasks relating to one or more of the following : inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participate in annual market objectives, promotional programs and contests.
• Support other members of the office staff by cross-training within the department and offering assistance as needed.
• Perform other miscellaneous office duties such as filing, photocopying, and shredding.

Other Tasks

Assist with special projects and other work-related duties as assigned.

Other Attributes Required

Education

A high school diploma or equivalent is preferred.

Experience

One year of previous customer service experience including computer work is preferred.

Equipment and Tools Used

Calculator, telephone, computer terminal, and copier.

Decisions Made

This position works as a "trusted advisor" to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

Safety Considerations

The main safety concern relates to proper ergonomics while working at a video display terminal.

Contacts

This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.

Work Environment

The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis

The position requires frequent sitting and some standing. There is frequent use of the fingers to write, input data into a computer system, and handle paperwork. There is frequent communication involving both speaking and listening in person and over the telephone. There is rarely a need to lift or move an object weighing more than 10 pounds.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.