Customer Service Representative (CSR) / Dispatcher

Customer Service Representative (CSR) / Dispatcher

Grand Rapids, MI

Vander Hyde Mechanical, a family-owned company serving West Michigan for over 35 years, is hiring a Customer Service Representative / Dispatcher to join our team!

We're a trusted leader in Heating, Cooling, Plumbing, and Electrical services for both residential and commercial clients. At Vander Hyde, you're not just another employee - you're part of a supportive, family-like team. We take pride in helping each other succeed and creating an environment where you feel valued and connected every day.

Why This Role Matters

As a CSR / Dispatcher, you are at the center of our business. Every call, every schedule, every technician you dispatch directly impacts our customers' experience and our company's success. You'll play a huge role in driving sales, building relationships, and keeping operations running smoothly across every department. This is a position where your voice, decisions, and problem-solving skills truly make a difference.

If you thrive in a fast-paced, problem-solving environment, love helping people, and enjoy keeping things organized and on track, this position may be the perfect fit.

What You'll Do

• Answer and manage a high volume of customer calls with professionalism and care
• Listen closely to understand customer needs and schedule service accordingly
• Dispatch service technicians efficiently while monitoring routes and status updates
• Build trust with customers by providing accurate information and clear communication
• Handle incoming emails, schedule updates, and follow-ups promptly
• Support customers with additional products and services where appropriate

What We're Looking For

Experience :

What We Offer

Schedule : Full-time, in-office, Monday–Friday, 8 : 00 a.m.–5 : 00 p.m.

Visit our website to learn more about who we are :