Extended Stay America Richmond - Glen Allen - Short Pump - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Extended Stay America – Richmond - Glen Allen - Stump Pump : This is a new addition to the Extended Stay America family. Conveniently located 20 minutes outside of Richmond, this Extended Stay America hotel is ideal for business travel to the Richmond area. Catch all the action on Broad Street with access to an abundance of bars, restaurants, and shops. Book with Extended Stay America for short stays, long stays and even temporary housing. Remember, as always, pets are always welcome.

Application deadline for Colorado positions :

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