Customer Service Manager

Customer Service Manager

URGENT!!! Please, apply only if you have the right skills.

Reports to : Executive VP

Location : Vineland, NJ

Job Type : Full-time – Onsite

About the company :

Our client is a family-owned company with roots in Italy, dedicated to bringing the finest European deli meats to the U.S. Since 2014, who's been offering authentic specialties from Italy, Spain, France, and Germany, carefully selected and freshly sliced in our state-of-the-art facility.

We’re looking for a Customer Service Manager who will be responsible for overseeing and enhancing the overall customer service experience by ensuring timely order processing, efficient communication, and proactive issue resolution. This role supports sales activities, coordinates with production and logistics, and leads the customer service team to achieve high standards of customer satisfaction and operational excellence.

Key ResponsibilitiesCustomer Interaction & Order Management

• Maintain daily communication with customers, sales representatives, brokers, and major retail partners.
• Receive and process customer orders in the ERP system and through customer EDI platforms, ensuring timely and accurate EDI transmission, mapping, and issue resolution.
• Manage retailer-specific requirements, including routing guides, vendor portals, labeling, ticketing, and compliance documentation.
• Prepare all internal documentation related to orders, samples, promotions, and special programs.
• Coordinate with production planning and warehouse teams to ensure customer order requirements—including promotional orders and retail program commitments—are met on time.
• Organize and monitor prompt and accurate deliveries to customers and key retail accounts, ensuring adherence to shipping windows and compliance standards.

Customer Service Operations

Leadership & Team Development

Cross-functional & Management Support

Qualifications & Skills