Outbound Call Center Representative - Insurance

Alacrity Solutions Outbound Call Center Representative - Insurance Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions.

As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services.

Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process.

To learn more, visit www.AlacritySolutions.com .

The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents.

Primary Duties include but are not limited to :

• (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift.  Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured.
• Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file.
• Provides thorough claim documentation for each claim.  Create invoice for files worked.

Skills & Requirements :

Supervisory Responsibilities :

Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Starting salary range :

How Long We Retain Personal Information :