Call Center Specialist II Crisis Services 40hrs

I. Major Responsibilities : 2. Registers, screens, and completes insurance checks for individuals seeking services at CHL. 8. Demonstrates knowledge of services and resources available at CHL and in the community Standard Staffing Level Responsibilities : Complies with all health and safety regulations and requirements.Performs other similar and related duties as required or directed.All responsibilities are essential job functions. II. Position Qualifications : License / Certification / Education : Experience / Skills : 1. A minimum two (2) years' experience working in a clinical environment is required. 2. Ability to learn to CHL's service lines to appropriately triage clients with various levels of complexity to the right services. 3. Ability to document CHL services in accordance with insurance reimbursement requirements. 4. Effective oral and written communication skills 5. Basic computer skills in Microsoft Suite 6. Ability to learn to navigate in the Electronic Health Records (EHR) system. 7. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through. 9. Ability to use office equipment, including copy machines, computers, printers, telephones.Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.At UMass Memorial Health , everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day.It's not just the person who delivers the care. It's all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands.We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.

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