Customer Experience Journey Manager
VirtualVocationsWorcester, Massachusetts, United States14 hours ago
Job type
- Full-time
Job description
A company is looking for a Customer Experience Get Journey Manager to lead the onboarding experience for customers.
Key Responsibilities
Define the Get / Install and 90-day vision with success metrics and build a roadmap for execution
Maintain a prioritized backlog and lead agile delivery with cross-functional teams
Utilize customer and data insights to diagnose issues and improve the onboarding process
Required Qualifications
6+ years in product, customer experience, or operations with order-to-install journey ownership
Fluency in operations and funnel analytics, with SQL / BI experience preferred
Experience with AI and automation in scheduling, routing, and proactive support
Strong cross-functional leadership skills and ability to make timely decisions
Customer-focused with a collaborative and change-oriented mindset
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Customer Experience Manager • Worcester, Massachusetts, United States
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