Service Advisor

Job Description

Job Description

Salary : $60k-$80k / year

Ideal Hyundai & Ideal Buick GMC in Frederick, MD are looking for a Service Advisor. Previous experience is preferred but not required! This position has the opportunity for huge growth potential for the person who wants to shine and set themselves apart and advance within the industry. We promote from within!

Description :

Ascertains automotive problems and services by listening to customers description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

This position is full-time, with pay between $60,000-$80,000 / year.We pay for talent and performance!

Full-time employee benefits includeMedical, Dental and Vision insurance options, 401(k) with company match, and paid time off / vacation.

Duties :

• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customers payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplish

Qualifications and Skills :

What we offer :