Full Time Project Specialist

The NCS Specialist is responsible for onboarding and guiding new clients to achieve their first successful payroll within Paycom. The NCS Specialist will help educate new clients, customize software setup to clients’ needs and ensure the smooth adoption of the Paycom software. Serves as the primary point of contact for new clients of Paycom

Completes setup tasks for new clients, including but not limited to company banking info, employee data imports, general ledger mapping, time-off accrual setup, earning / deduction / labor allocation structure and timekeeping setup

Conducts and / or participates in various setup milestone conference calls as outlined in the implementation process

Composes, manages and responds to emails from internal partners and external clients regarding assigned payroll implementations

Assists clients with various setup-related questions and scenarios over the phone, including but not limited to payroll processing questions, timekeeping functionality adjustments, time-off accrual setup questions, the process of adding different earning / deduction codes, employee pay inquiries, payroll funding communication, general ledger questions and various other software-related requests

Completes conversion of data through Paycom’s internal systems to ensure data integrity

Attends various internal team, supervisor group and company meetings and attends and completes various role-specific process, software and company training sessions

Submits all sensitive data through appropriate Paycom platforms in accordance with Paycom Security Standards

Coordinates payroll processing timelines with clients to ensure payroll is submitted in accordance with Paycom submission deadlines

Communicates the importance of data validation and first payroll preparation requirements to clients to ensure perfect first payrolls

Ensures documentation on client processes and notes are logged timely within Paycom CRM

Monitors all communication channels, including but not limited to e-mail and telephone notifications, and provides prompt responses

Bachelor’s degree or, for internal candidates only, successful completion of Product Configuration Program training and Program of Instruction on all Paycom products or completion of the Paycom Product Upskill Path offered through LMS.

Bachelor’s degree in business-related field

Strong organizational skills while managing multiple tasks or projects

Software troubleshooting experience

Intermediate knowledge of the industry, software and processes

Detail-oriented and consistently delivers high-quality results

Intermediate project management and planning skills

Bilingual preferred (ability to read, write and translate in both English and Spanish)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

Such as in a typical office). Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information : paycom.