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Senior IT Specialist (Service Desk)

Senior IT Specialist (Service Desk)

NYC IT IncNew York, NY, United States
9 hours ago
Job type
  • Full-time
Job description

Replies within 24 hours

Hello Professionals,

This is Meba Laitstep, from NYC IT Inc . I am writing to you regarding the Senior IT Specialist (Service Desk) position

I have mentioned the job Description below for your review. Please let me know if you are

Interested send me your most up-to-date resume, including your expected hourly rate , along with your Work Authorization .

As this is an urgent business requirement, we would greatly appreciate your prompt response.

Position Details

Job Title : Senior IT Specialist (Service Desk)

Location : Brooklyn, NY - Onsite

Duration : 30 Months

Client : Government Client

Rate : $55-65 / hr

Position Description / Daily Tasks and Responsibilities :

  • Monitor / oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems are operational.)
  • Work with client agency to ensure timely incident reporting and service request entry through ITSM Service Now
  • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation
  • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur.
  • Triage and resolve user access issues.
  • Provide direction to agency for submitting tickets, requesting training and locating resources offered by ITS .
  • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and / or vendor support (when available) for assistance.
  • Provide basic 'how to' instruction to users for common desktop functionality / software issues, and for establishing video conference calls and use of technology to present or share information.
  • Collaborate with OASAS Office Services team as necessary to resolve agency office related support issues that fall under their purview.
  • Respond to all incoming help calls as they are received.
  • Provide technical assistance (person-to-person) to all users.
  • Travel to nearby locations to participate in required technical training

Mandatory Qualifications :

  • 60 - 84 months : Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.

    • Desired Qualifications :

  • 78 Months - Technical experience in end-user desktop troubleshooting and support .
  • 78 Months - Technical experience with office-wide PC, laptop , network and printer / peripheral troubleshooting and support activity
  • 72 Months - Experience with ticket management software and related procedures (e,g , ITSM Service Now)
  • 72 Months - Experience supporting, troubleshooting, and operating video-teleconference equipment
  • 72 Months - Experience with the Microsoft Suite of products as well as Desktop O / S .
  • 48 Months - Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff.
  • 48 Months - Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA / HITECH Law, Pub 1075)
  • 48 Months - Experience in a customer service related support position providing direct, in-person technical support to Executive level clients / customers and administrators
  • 48 Months - Experience managing and prioritiziing support calls
  • 24 Months - Experience with internet-based teleconference software support (e.g. WebEx, MS Teams, Zoom)

    • Best Regards,

    Meba Laitstep

    IT Recruiter || NYC IT Inc

    M / WBE Certified

    Email : recruiter@nycitinc.com

    LinkedIn :

    Compensation : $55.00 - $65.00 per hour

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    Service Desk Specialist • New York, NY, United States