La Quinta Inn & Suites Madera - Front Desk Supervisor

Join Our Team as a Front Desk Supervisor

About Us :

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

KEY SKILLS / RESPONSIBILITIES

• Guest Interaction : Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight : Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities : tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership : Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving : Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards :  Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills : Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

The La Quinta by Wyndham Madera is the perfect place to stay at the historic gateway to Yosemite. Yosemite National Park and Kings Canyon National Park are just 1 hours' drive away. Enjoy complimentary continental breakfast and then splash around in the pool. All rooms feature free movie channels. Tea and coffee-making facilities are provided.

Application deadline for Colorado positions :

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