Customer Contact Management Analyst

Location : Budapest, Hungary

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Services (SBS) has doubled in size and increased its scope.

As one department within SBS, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Main responsibilities

• Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities
• Perform a claims / returns policy check, and escalate non-compliant cases to the accountable business contact for decision
• Coordinate with internal or external stakeholders to investigate the cases based on the information gathering during registering process
• Liaise with the third party or internal sites in case of refusal, damage, overage, DC error, shortage
• Guarantee that classification of requests and claims is consistently applied allowing to perform root cause analysis
• Select the appropriate resolution process as per request / claim management guidelines, manage subsequent documents, such as credit / debit memo and / or returns / refusals orders
• Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer

About you

Experience

Soft skills

Education

Languages

Why choose us?

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#J-18808-Ljbffr