Hospital Crisis Response Worker

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO / AA

A Hospital Crisis Response Worker, working in hospital based crisis setting as part of the Utah Statewide crisis response system, will assess individuals experiencing a self-defined crisis situation, leading to appropriate crisis stabilization and making appropriate referrals. A Crisis Worker may perform screening and triage, psycho-social support, and connection to appropriate resources. Services also include collaboration with local mental health authorities in the state of Utah.

Corporate Overview : The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Actively engage, and make psychological contact, quickly establishing non-judgmental, understanding, and respectful relationship.
• Understand and define problems utilizing open ended questions on the what, how, when, where, who continuum to obtain a clear picture of the situation.
• Utilize closed ended questions that obtain information specific to the safety of the individual. This may include suicide prompt questions.
• Assess life-threatening situations, including risk of suicide and / or homicide, evaluate safety, acuity / danger and determine medically necessary services.
• Mobilize community resources in an efficient and effective manner, and make plans to alleviate the immediate threat / risk.
• Record keeping and policy implementation (e.g. recording essential notes in succinct form within the same work shift so they are useful to the next worker).
• Use of the consultative process, e.g. knowing who to call under what conditions.

Knowledge / Skills / Abilities

Qualifications

Qualifications

Required

Candidates must be eligible to apply for the State Crisis Worker Certification within a year using one of the following methods OR be granted a certification through an exemption from the State :

Licenses Required

Qualifications (Preferred)

Preferred

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

Physical Requirements

Listening, Sitting, Standing, Walking