Compliance Communications Lead

Compliance Communications Lead

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. You'll find belonging, purpose, and a team that welcomes youbecause when you feel valued, you're empowered to do your best work.

The Compliance Communications Lead serves as the primary bridge between compliance requirements, audit expectations, and product / digital teams. This role ensures that compliance obligations, such as SOC 2, ISO 27001, and others, are clearly communicated, understood, and acted upon by teams across the organization. This role provides proactive communications, readiness updates, and clear guidance on what teams need to do and when, reducing confusion, last-minute surprises, and compliance fatigue. They partner closely with audit teams, customer-facing stakeholders, and the product team to ensure that compliance tools, reports, and automation are effectively explained and adopted.

Responsibilities

Act as the primary point of contact for compliance-related communications, ensuring product and engineering teams clearly understand upcoming certification requirements, audit activities, and expectations

Partner with the audit team to coordinate audit readiness, facilitating the flow of information between product teams, customers, and auditors

Provide guidance and interpretation of compliance obligations, such as SOC 2, ISO, and other certifications, answering product team questions and escalating complex issues as needed

Work closely with the product team to translate compliance outputs into practical communications without duplicating product team responsibilities

Develop and deliver clear, consistent, and timely communications guides, FAQs, updates, and dashboards to ensure teams are prepared for compliance milestones

Support customer-facing compliance engagements by providing product teams with accurate, business-relevant responses to compliance-related inquiries

Ensure that compliance is positioned not as a burden but as a business enabler that reinforces trust with customers and stakeholders

Leadership Characteristics

Builds credibility by translating complex compliance requirements into clear, actionable guidance for technical and non-technical audiences

Works effectively across security, product, audit, and customer teams to drive alignment and shared accountability for compliance outcomes

Keeps the needs of both internal teams and external customers at the center of all communications, ensuring clarity, confidence, and trust

Anticipates compliance milestones and risks, driving structured communications that keep teams ahead of audits and customer questions

Qualifications

Strong knowledge of compliance frameworks and certifications relevant to digital software products, such as SOC 2, ISO 27001, and FedRAMP

Experience in compliance program communications, audit readiness, or customer-facing compliance support

Hands on experience with at least one cloud service provider, data protection mechanisms, and technology solution deployment configurations

Background working with product or engineering organizations, ideally in technology, cloud, or SaaS environments

Prior experience engaging with customer trust or assurance functions is a plus

Skills & Attributes

Excellent written and verbal communication skills, able to distill complex requirements into clear messages

Strong stakeholder management skills with the ability to influence across teams

Skilled in creating structured communications such as guides, FAQs, readiness briefs, and dashboards for different audiences

High organizational awareness, able to track multiple certifications, deadlines, and dependencies

Demonstrated ability to translate compliance requirements into practical guidance for product engineering teams

Collaborative, approachable, and seen as a trusted partner for compliance-related matters

The targeted pay range for this position in the following locations is :

United States - Dallas Infomart Office DAI : 103,000 - 155,000 USD / Annual

Canada - Toronto Office TRO : 85,000 - 127,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and / or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values : competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits : - Insurance : You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement : You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays : You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits : - Insurance : You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement : You may also enroll in Equinix-sponsored retirement or savings plans : Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays : Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.