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Field Engineer I - Fort Wayne area
Field Engineer I - Fort Wayne areaGE HealthCare • Indiana, PA, US
Field Engineer I - Fort Wayne area

Field Engineer I - Fort Wayne area

GE HealthCare • Indiana, PA, US
6 days ago
Job type
  • Full-time
Job description

Join to apply for the Field Engineer I - Fort Wayne area role at GE HealthCare.

The Field Engineer I performs on-time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and / or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

Responsibilities

  • Multi Vendor Training preferred - Siemens, Phillips, Canon, etc.
  • Learn to complete on-time and accurate Preventative Maintenance, FMIs and / or ISIs.
  • Assist more experienced field engineers with equipment installation.
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Serve as a member of the account community for key accounts.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Answer service calls independently without assistance within one year of employment.

Qualifications

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed / FE Services Internship or Military Externship program; OR High School Diploma / GED and 4 or more years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.

    • Special Physical Requirements

  • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch / squat, kneel / crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex / extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
  • Must have and maintain a valid Driver's License.
  • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

    • Quality-Specific Goals

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type / position.
  • Meet Health and Human Services, Environment Health and Safety and / or all other applicable regulatory requirements. Complete all planned Quality, EHS & Compliance.

    • Remote

    We will not sponsor individuals for employment visas, now or in the future, for this job opening.

    GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

    Relocation Assistance Provided : Yes

    Referrals increase your chances of interviewing at GE HealthCare by 2x

    Indiana, United States $95,000.00-$120,000.00 1 day ago

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    Engineer Fort Wayne • Indiana, PA, US