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Customer Success Operations

Customer Success Operations

CentralSan Francisco, CA, US
30+ days ago
Job type
  • Full-time
Job description

Central Job Post

Central is the only payroll & benefits platform that handles all the government bullshit automatically.

While traditional payroll providers force you to manage every state registration & HR task, Central actually does it all - saving you 60+ hours and thousands in fines.

We're on a mission to eliminate all business bullshit.

Building a company is still way too hard. Founders still have to register in multiple states to run payroll, set up workers' compensation, pay various payroll-related taxes, deal with intimidating government mail, update addresses across state filings, and troubleshoot with insurance companies.

Imagine a world where ambitious founders have more time to solve the world's most difficult problemsfrom preventing medical mistakes in hospitals to building next-generation night vision to curing brain cancer. That's what founders on Central are doing.

Currently, hundreds of companies run on Central, and we're growing rapidly. We've raised a huge seed / A from YC and some of the best investors in the world.

As a founding member, you'll have a seat at the table and help Central scale to serve thousands of companies.

Central is a high-performance sports team with an extremely high bar.

Here are our 3 core values :

  • Think clearly
  • Show high agency
  • Craft magic

Who you are :

  • Proven ability to provide exceptional support to customers with a high degree of empathy
  • Excellent written and verbal English communication skills. You can explain difficult concepts in simple, clear terms.
  • Strong project management and organizational abilities with a keen attention to detail, effective time management, and a commitment to delivering high-quality work.
  • Demonstrated bias for action and desire to continuously learn
  • Wherever you come from, you are at the top of your peer group
  • 1-2 years experience at a technology company in a support, biz ops or strategy role, consulting firm, or finance firm
  • What you will do :

  • Deliver fast, clear, and delightful customer support. You will handle support work and triaging with a high degree of responsibility and ownership
  • Create and refine systems and processes to help Central scale
  • Coordinate with various federal, state and local government agencies to help unblock customers
  • Review and manage inbound communications related to state and local tax registrations
  • Leverage internal software tools and spreadsheet software to analyze data and execute tasks
  • Partner with engineering and other teams at Central to help make process and product decisions
  • Growth

    Master the core responsibilities, and we will find opportunities for you to expand your ownership and impact in ways that match your skills and career plans.

    What we offer

  • Competitive salary and equity
  • Comprehensive benefits : Medical, dental, vision, 401(k) - For US employee roles only
  • Unlimited PTO and sick leave
  • Remote work
  • 2-4 off-sites per year
  • Note for US Roles : We do not provide visa sponsorship. You must be authorized to work in the U.S.

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    Operation • San Francisco, CA, US

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