King's Ridge Desk Clerk (Swing Shift : Sat & Sun 8pm-5am)

Job Description

Job Description

Summary : The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region. In addition to the below duties, responsibilities, and physical / sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

Duties and Responsibilities include the following :

• Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
• Review prior shift report with departing Desk Clerk.
• Answer phone, direct calls, and take messages.
• Be familiar with identity of all clients / residents / visitors and respond to non-emergency issues by addressing with your supervisor first for further direction. In emergency situations related to health / risk / safety incidents, contact appropriate outside emergency resources (Fire / EMT / Police). (Follow the Property Management and Supportive Services Coordination guidelines). Follow employee handbook guidelines which provide that it is not appropriate to engage with clients / residents / visitors on a personal level. This includes providing or receiving favors of any kind, (i.e., monetary, gifts, transportation, bill paying assistance, taking care of personal items / personal property, etc.) or sharing personal identifying information such as phone numbers and addresses or initiating introduction to friends and family members or engaging in personal activities with clients.
• Check in and monitor guest registration.
• Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
• Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
• Carefully monitor cameras, note any suspicious activity and respond accordingly.
• Attend staff meetings and training as required
• Performs other duties as assigned

Qualifications :

Knowledge, Skills, and Abilities :

Physical Requirements :