Customer Service Rep(01574) 2711 High Ridge Blvd.

Customer Service Rep

Join our dynamic team as a Customer Service Representative in High Ridge, United States! We're looking for a friendly and detail-oriented individual to provide exceptional service to our valued customers. In this role, you'll be the face of our company, handling customer inquiries, processing orders, and ensuring customer satisfaction.

Responsibilities :

Answer incoming customer calls and respond to inquiries in a professional and friendly manner

Process customer orders accurately and efficiently using our computer system

Handle cash transactions and maintain a balanced cash drawer

Resolve customer complaints and concerns with empathy and a solution-oriented approach

Collaborate with team members to ensure smooth operations and excellent customer experiences

Maintain a clean and organized work environment

Assist with additional tasks as needed to support overall business operations

Adhere to company policies and procedures at all times

Qualifications :

Excellent communication skills, both verbal and written

Strong customer service orientation with a friendly and professional demeanor

Basic math skills for handling cash transactions

Ability to follow directions and adhere to company protocols

Computer literacy and familiarity with order processing systems

Multitasking ability in a fast-paced environment

Stress management skills and ability to remain calm under pressure

Physical ability to stand for extended periods and lift up to 25 lbs.

Flexibility to work weekends and holidays as required

High school diploma or equivalent preferred

Previous customer service experience is a plus, but not required

we provide training!