Operations Manager - Advanced Customer Solutions

Operations Manager

U.S. Bank is hiring an Operations Manager in our Transaction Processing & Shared Services department.

We are seeking a dynamic leader with forward-thinking skills to elevate our department and drive transformative growth. This role requires someone who inspires teams, drives strategy, and leads with influence-not just executes tasks. The ideal candidate will bring innovative ideas, foster collaboration, and position the organization for long-term success. Possess a strong ability to identify process opportunity and drive change. Looking for a leader to advance operations through automation, streamlined processes, and impactful solutions.

Incumbent will manage a team that performs wire research and initial wire investigations in addition to expanding into other payment areas for investigations. Department requires fast paced review of items in queue with proper analysis and routing.

Schedule : 3+ days in office at one of the below locations

St Paul, Minnesota

Tempe, Arizona

Cincinnati, Ohio

Gresham, Oregon

Basic Qualifications

Bachelor's degree, or equivalent work experience

Typically eight or more years of relevant experience

Preferred Skills / Experience

Knowledge wire operations and wire functions is desired, or other payment platforms desired.

Understanding of applicable Federal and State laws and regulations

Experience with NSP (Non Stop Payments) / CopeStar desired

Good organizational, managerial and project management skills

Well-developed customer relations skills

Excellent interpersonal and verbal and written communication skills

Excellent supervisory and management skills

Ability to manage multiple tasks

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits :

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range : $111,605.00 - $131,300.00