Oracle Business Systems Analyst Contractor

Job Overview :

We are seeking an experienced Oracle Cloud ERP Support Analyst with strong functional and technical knowledge in Oracle Cloud Finance and SCM . The role involves providing Level 1 support to local business users, resolving incidents, performing initial troubleshooting, and collaborating with the centralized L2 support team to ensure smooth system operations.

Key Responsibilities :

Act as the first point of contact for Oracle Cloud ERP users (Finance & SCM modules).

Triage incidents, apply standard fixes / workarounds, and escalate complex issues to L2.

Reproduce issues, collect logs, screenshots, and configuration details.

Perform initial troubleshooting for integration-related errors (REST / SOAP APIs, OIC, flat files, middleware).

Support user onboarding, access / role provisioning, and basic training on Oracle Cloud features.

Maintain accurate and detailed incident records in ITSM tools (ServiceNow / Jira / Remedy).

Collaborate with the L2 team to analyze recurring issues and contribute to process improvements.

Required Skills & Experience :

Hands-on experience supporting Oracle Cloud ERP (Finance, SCM, or HCM modules).

Good understanding of Oracle Cloud integrations and related error handling.

Ability to read logs, capture error payloads, and perform basic troubleshooting.

Familiarity with SQL for simple queries and data validation.

Experience with ITSM tools such as ServiceNow, Jira, or Remedy.

Understanding of role-based access control and Oracle Cloud user provisioning.

ITIL Foundation certification preferred; Oracle Cloud certifications are a plus.

Soft Skills :

Strong customer service orientation and communication skills.

Analytical and problem-solving mindset.

Ability to work effectively in a client-facing, fast-paced environment.