Client Relations Coordinator

Position: Client Relations Coordinator

Location: Minneapolis MN, Onsite for 6-12 months, then Remote

FMLA: Non-Exempt, Full-Time

Schedule: Mon-Fri, 8:30 am to 5:00 pm

POSITION DESCRIPTION:

The Client Relations Coordinator is responsible for managing the case per the individual client’s requirements. The position is responsible for the intake and schedule of orders via phone, fax and internet. The position ensures that all supporting functions complete client requests thoroughly. The position routinely forecasts and coordinates upcoming client needs. We need someone with Excellent communication skills with a strong focus on Customer Service. Problem solving are a must.

RESPONSIBILITES:

Operations

• Manage the case to individual client requirements.
• Discuss case with the client and determine which type of physician is appropriate (e.g. specialty) to assign to the case.
• Schedule/reschedule IME’s and ancillary services from requests received via phone, fax and internet.
• Work with claimants to schedule appointments.
• Troubleshoot scheduling problems.
• Follow up after the exam to ensure that it took place.
• Coordinate/complete all follow up resulting from the order, including correspondence, transportation, interpreters and chaperones.
• Obtain/maintain standing time from physicians.
• Coordinate locations and travel arrangements for the physician if necessary.
• Track and perform any and all second tier follow up including reminder calls and notifications, weekly physician schedules, daily shows/no shows, etc.
• Develop and maintain relationships with both clients and physicians

Administration

• Maintain an acceptable attendance record
• Maintain proficiency with company computer system, databases and Microsoft Office Suite.

QUALIFICATIONS:

To perform this job satisfactorily, an individual must be able to perform each duty and responsibility satisfactorily. The qualifications and requirements listed below are representative of the knowledge, skills, abilities, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

High school diploma required, Bachelor’s degree or 2-3 years of experience in the insurance, legal or healthcare industry required. Sales experience preferred.

KNOWLEDGE AND SKILLS:

• Sense of urgency – strong deadline orientation.
• Ability to prioritize and multitask.
• Proficiency in MS Office and the operation of basic office equipment.
• Ability to communicate effectively, both orally and in writing.
• Basic knowledge of the IME industry;
• Ability to persuade and influence others.
• Ability to follow routine verbal and written instructions.
• Self-directed – ability to work with minimal supervision.
• Knowledge of planning and scheduling techniques.
• Knowledge of customer service standards and procedures.
• Ability to analyze and solve problems.
• Strong interpersonal and communication skills.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Strong project management skills.
• Strong detail orientation.