IT & Security Support Specialist

Location : Shreveport

Type : Direct Hire

This is a direct hire position and looking for someone onsite in Shreveport, LA. No relocation assistance provided.

Job Overview : We are looking for an Entry to Mid-Level IT and Security Support Specialist to provide technical support, system administration, and security monitoring duties. This role will involve managing Microsoft 365 environments, performing system administration tasks, monitoring security systems, and assisting with various IT-related duties. The ideal candidate is proactive, detail-oriented, and eager to grow in both IT and cybersecurity.

Key Responsibilities :

• System Administration :
• Manage and maintain Windows servers and workstations
• Perform routine system updates, patch management, and backups
• Configure and troubleshoot hardware, software, and network issues
• Security Monitoring :
• Monitor security tools and systems (SIEM, antivirus, intrusion detection systems) for potential threats or vulnerabilities
• Assist in responding to security incidents and conducting initial investigations
• Support compliance with security policies and best practices
• Microsoft 365 Administration :
• Administer Microsoft 365 environment, including user account management, permissions, and auditing
• Troubleshoot and resolve issues related to Microsoft 365 applications (Outlook, Teams, OneDrive)
• Support email security, data loss prevention, and configuration of M365 security features
• Technical Support :
• Provide Tier 1-2 support to end-users for hardware, software, and network issues
• Assist with onboarding / offboarding employees, including setting up accounts and equipment
• Additional Tasks :
• Document IT and security procedures, configurations, and incident reports.
• Stay updated on emerging IT and cybersecurity trends to recommend improvements

Qualifications :

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