Associate Director, Enterprise Services Customs Operations (Hybrid)

Date Posted : 2025-06-09

Country :

United States of America

Location :

TX234 : Richardson 1717 CityLine 1717 East CityLine Drive Building C17, Richardson, TX, 75082 USA

Position Role Type : Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements :

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance : None / Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team :

RTX has a rare opportunity for an Associate Director, Enterprise Services Customs Operations. You will report directly to the Senior Director of Procurement & Program Services (P&PS) within RTX's Enterprise Services organization and provide organizational leadership to a team of customs professionals & managers.

The Associate Director, Enterprise Services Customs Operations role is both exciting & challenging. This position will not only be a focal point for RTX leaders but will also engage collaboratively with Global Trade and Customs leaders across RTX. Balancing transactional / operational day to day support for the Customs teams with setting strategic direction for the organization and engaging with stakeholder leadership to drive growth is critical to success.

You will lead the organization responsible for operational planning and facilitation of compliant and efficient import and export customs filings, executing duty mitigation strategies, and overseeing global supply chain security (e.g. CTPAT), duty payments, and reconciliation. You will also work closely with the Director of P&PS Strategy & Transformation to develop & execute strategies for organizational growth and reduced operational costs, to deliver increased value to RTX and its shareholders.

What You Will Do

• Ensuring compliance with global trade / customs laws, policies and procedures, both internal and government requirements
• Further a culture of high performance, and innovation, to attract, develop and retain top talent and achieve business objectives
• Managing and overseeing the financial health of the organization, to include the development of work placement strategies
• Developing strategies, establishing goals, and executing initiatives to achieve the overall P&PS mission
• Measuring KPIs to ensure continued progress toward meeting customer needs and achieving annual goals
• Identifying and integrating P&PS growth opportunities in support of RTX and BU strategies
• Engaging and collaborating with leaders across RTX on key Global Trade & Customs initiatives
• Driving continuous improvement of customs operations processes - Providing support and mentorship to Customs professionals across the organization
• Developing and maintaining good working relationships with stakeholders and brokers; managing the escalation process for critical customs issues, removing barriers, and managing material deliveries to ensure stakeholder needs are met
• Overseeing tactical application of import duty mitigation strategies (e.g. FTA, Military Duty Free, Reconciliation, Drawback, FTZ and chapter 98) and Duty payments
• Ensuring successful implementation and oversight of global supply chain security programs (e.g. CTPAT) for RTX

Qualifications You Must Have

Qualifications We Prefer

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work / life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child / adult backup care.

Work Location

This is a hybrid role, eligible candidates must reside within commuting distance from Richardson, TX or Tucson, AZ.

Relocation Eligible : No

Please consider the following role type definition as you apply for this role :

Hybrid : Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

The salary range for this role is 147,000 USD - 295,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education / training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and / or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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