Call Center Representative

Job Description

Job Description

BCforward is currently seeking a highly motivated Call Center Agent in Phoenix, AZ 85007

Job Title : Call Center Representative

Location : Remote (Must reside within 1 hour of Phoenix or Tucson, AZ)

Duration : 6 Months (Potential for permanent employment)

Pay Rate : $20 / hour

Schedule : Monday–Friday, 7 : 45 AM–5 : 15 PM (Flexible scheduling required)

Training : 3 weeks, 8 : 30 AM–5 : 00 PM (Mandatory attendance)

Start Date : ASAP

Interview : Remote Position

Position Summary :

We are currently hiring customer-focused and dependable individuals for a fully remote Call Center Representative role. In this position, you will serve as the first point of contact for taxpayers, handling inbound calls related to tax compliance, account information, and general inquiries. The ideal candidate will have a minimum of one year of experience in a high-volume call center and strong multitasking and problem-solving skills.

Key Responsibilities :

• Answer inbound calls professionally and efficiently
• Resolve Tier 1-level taxpayer inquiries
• Review and update account information
• Educate callers on tax policies and online tools
• Submit payment arrangement requests
• Log all interactions accurately in internal systems
• Participate in team engagement and collaboration activities
• Meet established performance metrics

Required Skills & Experience :

Preferred Qualifications :

Additional Requirements :

Apply today to join a mission-driven team supporting Arizona taxpayers in a fast-paced and dynamic environment.

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.