Patient Financial Service Coordinator

Job Description

Job Description

Summary

Patient Financial Services Coordinator serves as the primary liaison between financial services and patients. Primary responsibilities include presenting and explaining financial arrangements to patients, ensuring correct information is received. The Coordinator will work with the pre-certification team to determine insurance benefit and patient responsibility for services rendered. This position is dedicated to providing assistance to patients with meeting their financial obligations, providing education regarding co-pays, co-insurance, deductibles and related matters. Assists team in resolving issues regarding practice management, clinical applications and patient satisfaction. The Patient Financial Services Coordinator requires expert subject matter knowledge of payer and institute guidelines, as well as billing and collections functions. The Coordinator will serve as a core member of the Institute training team. This position may be dedicated to a specific service area and / or may service multiple providers.

Education Requirements

High school diploma or equivalent is required.

Bachelor’s degree preferred but not required, 5 years work-related experience acceptable.

Experience

• A minimum of 5 years medical office experience to include basic knowledge of health insurance plans including Medicare and Medicaid
• Experience in healthcare revenue cycle a must
• Experience in large, complex organization or corporate structured environment.
• Experience in team motivation and strong customer service orientation.
• Experience creating and leading communications with physicians and leadership to ensure collaboration, efficiency, and service excellence

Essential Functions

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.